RULES OF PURCHASE AND SALE OF GOODS IN E-SHOP parduotuve.lnm.lt

1. PREAMBLE
1.1. The rules of purchasing from an e-shop of the National Museum of Lithuania (hereinafter referred to as “the Rules”) establish the procedure, terms and conditions for using the online store parduotuve.lnm.lt.
1.2. The purchase and sale agreement is the purchase and sale agreement of the goods (hereinafter referred to as “the Agreement”) concluded between the National Museum of Lithuania (hereinafter referred to as “the Seller”) and the Buyer and consists of the order form for the goods submitted by the Buyer to the Seller via the e-shop parduotuve.lnm.lt as well as the present Rules with subsequent amendments and supplements.

2. GENERAL PROVISIONS
2.1. The Seller hereby undertakes to sell and deliver the goods ordered and paid for by the Buyer, whereas the Buyer undertakes to pay for the goods a specific amount of money, to accept the delivered goods, and to cover the delivery costs in the manner prescribed herein.
2.2. Only the Buyer who agrees to the current Rules can purchase the goods on parduotuve.lnm.lt. The consent of the Buyer is expressed when placing an order with the Seller by ticking an appropriate box in the order form.
2.3. The Seller reserves the right to change, supplement, or amend the Rules. The latest version of the Rules is published on parduotuve.lnm.lt/pirkimo-taisykles/. Any changes to the Rules come into force immediately upon their publication. The Seller is not be obliged to notify the Buyer about any changes to the Rules. In case the Buyer submits the order form after the Rules have been amended and/or supplemented, it is considered that the Buyer has familiarised themselves with and has agreed to the new version of the Rules.

3. BUYER’S RIGHTS
3.1. The Buyer has the right to purchase the goods and services on parduotuve.lnm.lt in the manner set out herein.
3.2. No later than within 14 days as of the delivery of the goods to the Buyer, the Buyer – a natural person has the right, without indicating a reason and without incurring any costs other than the costs set out in Article 6.228¹¹ of the Civil Code, to withdraw from the Agreement entered into on parduotuve.lnm.lt, subject to the exceptions laid down in Article 6.228(2)¹º of the Civil Code.
3.3. The right to withdraw from the Agreement is not be applicable to the Buyer – legal entity or its authorised representative.

4. BUYER’S OBLIGATIONS
4.1. After placing an order on parduotuve.lnm.lt, the Buyer is obliged to pay for the goods and to accept the goods in the manner prescribed herein.
4.2. The Buyer is held responsible for the accuracy, correctness, completeness of data as well as for timely updates of the data in case of changes.
4.3. Having noticed that certain goods have been indicated wrongly in the order form, the Buyer immediately notifies the Seller about this by email pagalba@lnm.lt. Before the dispatch, the order of goods can also be changed by contacting the Seller at the phone number (8-5) 212 5397. In case a mistake is noticed after an email confirming the dispatch of the goods has been sent, the goods are returned and replaced in the manner set out herein.
4.4. The Buyer is obliged not to disclose their login details to any third persons. In case the Buyer loses their login data, the Buyer notifies the Seller immediately about this but no later than within 1 day.

5. SELLER’S RIGHTS
5.1. At its own discretion, the Seller has the right to set the minimum amount as the threshold for the execution of the Buyer’s order. The said amount is indicated on parduotuve.lnm.lt.
5.2. In case the Buyer tries to undermine the stability and security of the e-shop parduotuve.lnm.lt or fails to fulfil their obligations under Clause 4 herein, the Seller has the right to restrict or suspend the Buyer’s access to the e-shop parduotuve.lnm.lt immediately and without notice.
5.3. The Seller has the right to cancel the Buyer’s order without prior notice in case the Buyer – a natural person fails to pay for the goods within 48 hours as of the placement of the order; also, in case the Buyer – a legal entity fails to pay for the goods within the term specified in the invoice.
5.4. The Seller has the right to request the coverage of the costs of the redelivery of the goods in case such goods have not been delivered at the Buyer’s fault (incorrectly indicated address, contact details, etc.), and to demand the coverage of the difference in prices resulting from the Buyer’s failure to indicate a correct delivery address and, thus, incorrect estimation of the delivery price of the goods on the Seller’s part.

6. SELLER’S OBLIGATIONS
6.1. The Seller undertakes to ensure that the Buyer is able to use the services offered on parduotuve.lnm.lt, i.e., to add items to their shopping cart, place an order, pay for the order, and receive the goods).
6.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer under the terms and conditions set out in Clause 10 herein.
6.3. In case of failure to deliver the goods ordered by the Buyer, the Seller undertakes to offer the Buyer an analogous product or a product with similar features. In case the Buyer refuses to accept such an analogous product or a product with similar features, the Seller undertakes to return the money paid by the Buyer within 5 (five) days provided that the Buyer has paid for the goods.
6.4. With the consent of the Buyer, the Seller can send the information regarding any promotions indicated in Clause 9.1 herein to the Buyer (by email, SMS messages).

7. CONCLUSION OF PURCHASE AND SALE AGREEMENT OF GOODS
7.1. The Buyer can order the goods on parduotuve.lnm.lt by logging in to a previously created account on the e-shop (by entering their e-mail address and password).
7.2. When ordering the goods, the Buyer has to specify their personal data required for the proper execution of the order of such goods in the relevant information fields provided by the Seller, i.e., their name, surname, delivery address, telephone number, and e-mail address. The Buyer agrees to receive informational messages necessary for the execution of the order of such goods to the e-mail address and phone number provided by the Buyer. While ordering goods, the Buyer also agrees that their personal data or part of such data is transferred to the partners of the Seller (data processors) in order to properly fulfil the order.
7.3. When entering into a purchase and sale agreement, the Buyer agrees to receive informational messages necessary for the execution of the order of goods to the e-mail address and phone number provided by the Buyer, and also agrees that the purchase documents of the goods are submitted to them by electronic means, to the e-mail address specified by the Buyer immediately after the fulfilment of such an order. The selected goods, their quantity, any discounts granted as well as the final price of the goods (including all taxes) are indicated in the purchase documents.
7.4. The agreement between the Buyer and the Seller is considered concluded as of the moment the Buyer, having selecting all the goods, clicks on the active link “Buy”; having formed their shopping cart, clicks on the active link “Continue”; having entered the requested data (contact details of the Buyer, the delivery address and the recipient of the goods) and having submitted any comments regarding the order as well as agreed to the Rules of Purchase and Sale, clicks on the active link; and, having chosen the method of delivery of the goods and the method of payment for the goods or, having paid for the goods using one of the methods specified in the Rules, clicks on the active link “Continue.” When the Agreement with the Buyer is entered into, a message with the information about the order is sent to the e-mail address specified by the Buyer.
7.5. Each and every purchase and sale agreement concluded between the Buyer and the Seller is registered and stored on the database of parduotuve.lnm.lt. The Buyer has the opportunity to view their purchase history after logging in to their account on parduotuve.lnm.lt.

8. PRICES OF GOODS, PAYMENT PROCEDURE AND TERMS
8.1. The prices of the goods on parduotuve.lnm.lt as well as in the order created are indicated in euros, including the value added tax (VAT). The price of the goods does not encompass the delivery costs of the goods. The delivery costs of the goods are covered by the Buyer by choosing a specific method of delivery of the goods.
8.2. The Buyer makes a payment for the goods in one of the following ways:
8.2.1. Via electronic banking, i.e., when a prepayment is made using the electronic banking system used by the Buyer, via the electronic payment system Paysera. The Buyer follows the instructions of Paysera, and the payment for their order placed on parduotuve.lnm.lt is generated by the electronic banking system. The Buyer then transfers the money to the bank account of parduotuve.lnm.lt in the system of Paysera. In this case, the responsibility for data security lies with the respective bank since all and any monetary transactions take place in the electronic banking system of the bank as well as on Paysera where the authorisation of such payments takes place;
8.2.2. Paying by bank card, when the order is paid immediately having entered the required bank card details. In this case, the responsibility for data security lies with the system Paysera since all and any monetary transactions take place in the electronic payment system Paysera;
8.2.3. Paying by credit card via the electronic payment system Paysera. In this case, the responsibility for data security lies with the system Paysera since all and any monetary transactions take place in the electronic payment system Paysera;
8.2.4. Paying by a bank transfer, i.e., the Buyer makes a payment to the Seller under the pro-forma invoice issued by the Seller to the Buyer, within the term indicated in the pro-forma invoice.
8.3. Having chosen one of the payment methods indicated in Clause 8.2 herein, the Buyer undertakes to make a prepayment for the goods. The shipment of the goods is initiated and the delivery term of the goods is estimated as of the day such a payment is credited to the account of the Seller.
8.4. In case the Buyer fails to pay for the chosen (ordered) goods within 48 hours as of the moment of the placement of the order, such an order is cancelled.

9. PROMOTIONS AND GIFT VOUCHERS APPLIED BY SELLER
9.1. The Seller, at its own discretion, can change the prices of the goods (prepare and implement various promotions), while the aforementioned changes come into force only as of the moment of their implementation and are not applied to the orders placed before that.
9.3. The Seller sells gift vouchers that are used by the Buyer to purchase the goods on parduotuve.lnm.lt No discounts are applied to gift vouchers; gift vouchers are not refundable or redeemable for cash.
9.4. In case the Buyer purchases the goods the total value of which is smaller than the value of a gift voucher, the difference in prices is not returned to the Buyer. In case the Buyer purchases the goods the total value of which exceeds the value of a gift voucher, the Buyer undertakes to pay the difference in prices to the Seller.
9.5. The discounts and discount codes offered on parduotuve.lnm.lt are not accumulative. Only one discount code or gift voucher is used by the Buyer for one purchase.

10. DELIVERY OF GOODS
10.1. When placing an order, the Buyer has to indicate the delivery place of the goods and their mobile phone number.
10.2. The goods are delivered by the Seller or its authorised representative (hereinafter referred to as “the Courier”) to the address indicated by the Buyer in the order form; the Seller or its authorised representative, on the basis of the presented identity document (passport, identity card, new model driving licence), verifies the identity of the Buyer and/or the person accepting the goods before handing over the goods.
10.3. When placing an order, the Buyer has to indicate one of the following delivery methods in the order form:
10.3.1. The goods can be delivered by Courier to the address indicated by the Buyer;
10.3.2. The goods can be collected by the Buyer at the selected Omniva self-service parcel terminal;
10.3.3. The goods can be collected by the Buyer at the shop/cash register of the House of Histories, the division of the National Museum of Lithuania (T. Kosciuškos g. 3, Vilnius).
10.4. In case the Buyer has selected the method of delivery of the goods specified in Clause 10.3.1. herein, the Courier arranges the delivery time of the goods with the Buyer by phone. In case the Buyer has selected the method of delivery of the goods specified in Clause 10.3.2. herein, the Buyer is informed about the delivery of the goods to the terminal by an SMS message with the code to retrieve the goods. In case the Buyer has selected the method of delivery of the goods specified in Clause 10.3.3. herein, the Buyer is informed about the delivery of the goods by email or an SMS message. The Buyer is obliged to collect the goods from the self-service parcel terminal or the division of the Seller within 7 calendar days as of the receipt of an SMS message.
10.5. The Buyer undertakes to accept the goods personally or indicates the person who will accept the goods in the order form. In case the Buyer or the person indicated cannot accept the goods personally, whereas the goods have already been delivered to the address indicated by the Buyer and based on other data provided by the Buyer, the Buyer has no right to make any claims to the Seller regarding the delivery of the goods to the wrong entity or any other delivery discrepancies. In case the Buyer has failed to accept the goods that have already been paid for by a bank transfer, the Buyer undertakes to collect such goods from the shop in the House of Histories, the division of the National Museum of Lithuania (T. Kosciuškos g. 3, Vilnius), no later than within 7 calendar days as of the delivery of the goods. In case the Buyer has ordered the goods, has made a prepayment for such goods but has failed to collect the goods in the manner prescribed herein, such goods remain with the Seller.
10.6. The Seller undertakes to deliver the goods to the Buyer in accordance with the delivery terms specified on parduotuve.lnm.lt. These terms do not apply in cases where the required goods are out of stock, and the Buyer is informed about the shortage of the ordered goods. The Buyer agrees that in the event of unforeseen circumstances beyond the control of the Seller, the term of delivery of the goods may differ from the terms specified in the descriptions of the goods or from the term of delivery of the goods discussed by the Buyer and the Seller. In the event of unforeseen circumstances, the Seller undertakes to immediately contact the Buyer and agree the delivery date of the goods as well as other delivery-related issues.
10.7. In the cases where the Seller can dispatch only a part of the goods ordered by the Buyer within the specified period, the Seller can dispatch the available goods within the specified period, and then dispatch the remaining goods later. The delivery costs of the subsequent shipment are covered by the Seller.
10.8. In all cases, the Seller is exempt from liability for the violation of the terms of delivery of the goods if the goods are not delivered to the Buyer or are delivered later due to the fault of the Buyer or the circumstances of force majeure (Article 6.212 of the Civil Code).
10.9. During the delivery of the goods to the Buyer, the very fact of the transfer of the goods is recorded in the manner established by the Courier.
10.10. When the Courier delivers the goods to the address specified by the Buyer, the Buyer has to check the quality of the goods in the presence of the Courier. At the time of the delivery, together with the Seller or its authorised representative the Buyer inspects the goods. After the Buyer has signed the transfer-acceptance document of the goods, it is considered that the transferred goods are in good condition. Where the goods delivered are found to be in bad condition, the Buyer has to indicate that in the transfer-acceptance document of the goods as well as to draw up a free-form consignment violation act in the presence of the Courier. In case the Buyer fails to draw up the aforementioned document in the manner set out herein, the Seller is exempt from liability towards the Buyer for the condition of the delivered goods.
10.11. The procedure and rates for the delivery of the goods are made available on http:// parduotuve.lnm.lt/pristatymas/.
10.12. When dispatching/delivering the goods outside the borders of the Republic of Lithuania and/or the EU Customs Union, import taxes may apply. The Buyer is solely responsible for the payment of taxes related to the goods, including but not limited to any import, customs, VAT, and other taxes, where applicable.

11. QUALITY OF GOODS AND GUARANTEE
11.1. The features of each item sold on parduotuve.lnm.lt are indicated in their respective descriptions available on parduotuve.lnm.lt.
11.2. The Seller is not held liable if the colour, shape, or any other parameters of the goods available on parduotuve.lnm.lt do not correspond to the actual size, shape, or colour of the goods due to the characteristics of the display used by the Buyer.
11.3. The Seller is not held liable for the composition (content) of the goods (books) sold, for example, editing/translation mistakes of a book or the quality of the content. The liability for the composition (content) of the goods (books) lies with the supplier (publisher) of an item (book) indicated in the technical details of an item (book).
11.4. The goods sold by the seller are subject to the quality guarantee of such goods established by the legislation.

12. RETURN AND REPLACEMENT OF GOODS
12.1. All and any defects in the goods sold are removed, low-quality goods are replaced and returned in accordance with the Retail Trade Regulations approved by the 22 July 2014 Resolution No 738 of the Government of Lithuania “On the Amendment of the 11 June 2001 Resolution No 697 of the Government of the Republic of Lithuania ‘On the Approval of Retail Trade Regulations’.”
12.2. When executing the right laid down in Clause 12.1 herein, the Buyer notifies the Seller about the returned goods by email pagalba@lnm.lt. In the “Subject” line, the Buyer indicates the reference number of the goods purchase document, notes “Returned goods,” and states the reason for the return (a defect of an item or any other reason) due to which the item purchased has not satisfied the Buyer.
12.3. The Buyer has the right to dispatch or hand over the goods to the Seller within the term specified in Article 6.338 of the Civil Code for the removal of any defects in the Goods, the replacement or return of low-quality goods.
12.4. Where the Buyer returns/replaces the goods on the grounds of Clause 12.1 herein, the following terms and conditions have to be observed:
12.4.1. It is preferable (but not necessary) that the goods are in the original orderly packaging or, alternatively, adequately and securely packed;
12.4.2. An item has to be of the same condition and configuration as received by the Buyer;
12.4.3. An item has to be clean;
12.4.4. The expiration date of an item is not expired;
12.4.5. An item has not been used, has not been damaged, its characteristics have been preserved, its visual appeal has not been lost due to the fault of the Buyer (with the exception of changes in appearance which are inevitable when inspecting the item);
12.4.6. A written request is submitted to the Seller to have the money refunded in case an item cannot be replaced with a quality one or when there is no possibility to remove the defects of the item;
12.4.7. The document confirming the purchase of an item (a VAT invoice, a proof of receipt of the goods) is presented.
12.5. The costs of the dispatch/delivery of the goods where the Buyer dispatches the goods to the Seller to return them or replace them due to any defects in the goods or to have such defects removed or checked are covered by the Seller provided that such defects have been detected in the goods dispatched for return or replacement. Where no defects are detected in the goods, the dispatch costs are paid by the Buyer.
12.6. The Seller has the right to refuse to accept the goods returned by the Buyer where the Buyer fails to comply with the procedure for returning the goods specified herein.
12.7. The Seller notifies the Buyer by e-mail whether the returned goods meet the terms and conditions listed in Clause 12.4 herein within 14 days as of the moment of returning the goods.
12.8. Where the Buyer wishes to have the returned goods replaced, the Buyer has to indicate the names of the desired goods as well as the reasons why such goods are being returned in the manner set out in Clause 12.2 herein. In case the value of a replaced item exceeds the value of a returned one, the Buyer covers the difference in prices in one of the ways set out in Clause 8.2 herein. In case the value of a replaced item is smaller than the value of returned one, the Seller refunds the difference in prices to the Buyer.
12.9. Where there is no request on the part of the Buyer to replace an item with another quality item, and the returned item meets the terms and conditions for the return of the goods specified in Clause 12.4 herein, the Seller immediately but no later than within 14 days as of the day of the receipt of a low-quality item returned by the Buyer refunds the Buyer for the goods as well as their delivery.
12.10. Where the Buyer fails to return all of the delivered goods, the delivery costs are not refunded to the Buyer provided that the delivery amount does not depend on the quantity, value, or other characteristics of the delivered goods. In cases where the delivery amount depends on the quantity, value, or other characteristics of the delivered goods, the share of the delivery charge by which the delivery charge has increased – compared to the delivery charge that would have been paid by the Buyer had the Buyer not ordered the returned goods – is refunded to the Buyer.
12.11. The Seller may choose not to refund the Buyer until the goods are returned to the Seller. The Buyer is informed by e-mail that the Seller has received the returned goods.

13. PRIVACY POLICY AND PERSONAL DATA PROTECTION
13.1. When processing personal data, the Seller complies with the Law on Legal Protection of Personal Data governing the rights of data subjects as well as other regulatory acts governing the processing of personal data for the purposes of electronic commerce (with the consent of a data subject), direct marketing, and various surveys, competitions, and games. To learn more, refer to the Privacy Policy.
13.2. By signing up on parduotuve.lnm.lt and purchasing the goods, the Buyer confirms that they have familiarised themselves with the Privacy Policy of parduotuve.lnm.lt, and, by submitting their data to parduotuve.lnm.lt, the Buyer agrees that parduotuve.lnm.lt controls and processes the personal data submitted by the Buyer or any other received information for the purposes of the provision of services on parduotuve.lnm.lt and the execution of the purchase and sale agreement in the manner laid down herein.

14. INTELLECTUAL PROPERTY OF BOOKS
14.1. The right of ownership to books, including ebooks, and content are not granted; no economic rights of the author or any other intellectual property rights to any book made available, including ebooks, are transferred or granted.
14.2. All and any intellectual property rights to books, including ebooks, and content are protected by copyright, trademarks, patents, and other intellectual property laws (overall, “Intellectual property laws”). Any copying, distribution, reproduction by any means and in any form of a book or an ebook or any parts thereof as well as any use of a book or an ebook other than the use indicated in the purchase and sale agreement and applicable regulatory acts may constitute a violation of intellectual property laws.
14.3. Books or ebooks are only intended for personal use of the Buyer. Ebooks are only intended for use on electronic book reading devices owned by the Buyer.

15. FINAL PROVISIONS
15.1. All and any disputes related to the purchase and sale of goods on parduotuve.lnm.lt are settled by way of negotiation. Should you believe that your rights as a consumer have been violated, do not hesitate to contact us by e-mail pagalba@lnm.lt.
15.2. The Buyer can submit requests or complaints regarding the goods purchased on parduotuve.lnm.lt of the Seller on the online dispute resolution platform http://ec.europa.eu/odr/.
15.3 All and any consumer disputes are resolved by the State Consumer Rights Protection Authority, at the address Vilniaus Str 25, LT-01402 Vilnius, www.vvtat.lt.
15.4. In case of failure to settle a dispute, such disputes are settled in the manner prescribed by the laws of the Republic of Lithuania according to the address of the registered office of the Seller.